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Work Process Flow

01

Work Process Flow

How it works?

After you sign up with Best Server Support, our Support Engineers work on the following process model.

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YOUR CLIENTS
YOUR COMPANY
EMAIL
HELP DESK
LIVE CHAT
Our Web Hosting Support Team
SALES / BILLING / TECH SUPPORT
EMAIL
HELP DESK
LIVE CHAT
YOUR CLIENTS
Step 1 : Your Customer Contacts Your Support Team.
Your Customer Can Contact Your Support By Sending An Email To Support@Yourcompany.com. This Mail Reaches Your Helpdesk System Installed In Your Server, And A Copy Of The Mail Is Forwarded To The BestServerSupport Internal System.
Step 2 : Response
The BestServerSupport Engineers Attempt To Solve Every Ticket Within One Hour. If They Cannot Resolve It, They Will Respond To The Customer Within That Hour. They Then Work For A Resolution.
Step 3 : Resolution
BestServerSupport Guarantees A Resolution Within 6 Hours From The Time The Mail Reaches The BestServerSupport Internal System.
Step 4 : Ensure Transparency
All Responses And Resolution Are Made Via Your Helpdesk Or Ticketing System. If You Do Not Have A Ticketing System Installed, Best Server Support Will Install And Give
Step 5 : Quality Level
BestServerSupport Quality Manager And The Team Of Quality Analysts Check Through Hundreds Of Random Tickets Every Month To Make Sure That All Tickets Follow Our Minimum Quality Standard.